Frequently Asked Questions

What is your local delivery area? We offer door to door delivery in Bertram, Leander, Liberty Hill, Cedar Park, Sun City, Round Rock, Georgetown, and North Austin. If your address is within the delivery area, a free delivery coupon will automatically be applied to all orders $100 or greater. For orders totaling less than $100, a $20 delivery fee will be added. At this time we are unable to deliver beyond our local delivery area.

Zip Codes within our local delivery area include 78703, 78731, 78757, 78759, 78758, 78727, 78729, 78613, 78717, 78681, 78641, 78628, 78642, 78605, 78626, and 78633.

Can I pick up an order at one of your farmers markets? You can pick up your order at any of the local farmers markets we sell at on a weekly basis. There is no charge for pickup. Simply select the pickup option at checkout and check the farmers market at which you will pick up your order.

Do You Ship? Yes! We offer FedEx ground shipping on certain products in 5LB, 10LB, and 20LB boxes. Check out our shipping page to place an order.

Do you catch the fish yourself? When Nathanael was growing up, his parents operated an independent, family-owned fishing business out of the tiny fishing village of Pelican, Alaska which is accessible only by boat or seaplane. While we are no longer fishing, many of the people we fished around are still in the business. Most of the fish we buy are harvested by fishermen we know in Pelican, many of whom are lifelong friends. We also source fish from a small independent processor in Ketchikan, Alaska.

How are your fish caught and processed? Our fish are all hand processed and given white glove treatment from the time they leave the water to the time they are delivered to the customer. All of our fish are hook-and-line harvested. That means each fish comes over the side of the boat one at a time. They are immediately pressure bled and gutted by the fishermen, then rinsed and put on ice before being brought to the processor for finishing.

Our primary processor is a boutique operation owned by one of Nathanael's lifelong friends, Seth Stewart, and his wife Anna. In the processing plant the fish are inspected and individually selected. Only the highest quality fish are accepted, the others are sent to other processors. The fish that are selected are filleted and portioned by expert fish cutters, then vacuum sealed and flash frozen to lock in freshness. From Pelican, cases of frozen fish are loaded onto a ferry which takes them to Juneau where they remain in cold storage at temperatures -30°F or below. As we have space in our freezers at our Texas based facility, fish is shipped to us in 50lb cases from cold storage in Juneau via Alaska Airlines.

What is a buyers club? A buyers club is a group of people who get together and make a large bulk purchase at a significant discount from retail price. Usually one point person from the buyers club will work on the order with us and receive the shipment when it arrives. Club members will pick up their shares from the point person at a predetermined time and location.

How do you get the fish to your buyers clubs? Once the fish are processed in Pelican, they are transported to Juneau by ferry and then shipped to their final destination via Alaska Airlines air cargo service. The buyers club organizer will pick up the fish from the Alaska Airlines cargo desk and take the fish to a predetermined location for club members to pick up their shares. We can arrange buyers club shipments to any city with Alaska Airlines service.

Is there a minimum order for buyers club bulk shipments? Yes, generally the minimum is 100lbs which ships in two 50lb cases. We can ship a half order (one 50lb case) but there is a $50 shipping surcharge.

Why is there a minimum order? The minimum order serves two purposes; it bundles orders into high enough volume to get discounted rates and it meets the airline's cargo shipping price break. Shipping smaller quantities is more expensive.

Why do buyers club orders have to be in 50 pound increments? Our fish are shipped in special insulated cases designed to keep 50 pounds of fish dry and frozen. Our order increments are based on this casing. 

Why are most of your salmon bone-in? There is no doubt that bone-out salmon is more convenient. The problem is, in order to get the convenience of bone-out you have to make a big sacrifice in quality. In order to debone large quantities of salmon, the fillets must be run through a pinbone machine. If the fish are run through the machine while they are fresh, the deboning process will rip apart the flesh ruining the presentation of the fillet. Consequently, the fish are left in the cooler for several days to soften (decompose) before being pinboned. This accounts for a good deal of the "fishy" taste that turns people off of salmon. We prioritize quality and freshness over convenience and therefore leave the bones in. 

We occasionally have limited quantities of Coho Salmon that are painstakingly deboned by hand. This creates the convenience of a bone-out salmon without sacrificing quality. It is very labor intensive and therefore the bone-out fish are more expensive.

How do portion sizes work? If I order 1/2lb portions, will they be exactly 1/2lb? Wild-caught seafood comes in a variety of shapes and sizes depending on species and where and when it is caught. For this reason, portion sizes vary to some degree. The portion sizes in our descriptions represent average weights. Items offered in .5lb portions may actually be between .4 and .62lb. Items offered in 1lb portions may actually be between .8 and 1.2lb.

Are your fish sustainably harvested? Yes! Our fish are caught in fisheries that are limited-entry and closely managed to ensure that overfishing does not occur. The fixed number of permits prevents the fishing fleet from growing too large and the management of the fishery ensures that enough fish are left in the ocean to maintain a healthy, self-sustaining renewable resource. Furthermore, hook-and-line fisheries are highly selective in their species targeting. There is very little wasteful bye-catch in the hook-and-line fisheries. Some of the net fisheries have significant wasteful bye-catch in which non-targeted species are caught incidentally and tossed back in the ocean after the fish are sorted but already dead. This is a major reason why we only source our fish from hook-and-line fisheries.